SMS Consent Policy

1. Overview

Kurenai powers AI voice receptionists for restaurants. When a caller asks about online ordering or the menu, our AI receptionist Luna may offer to send a text message with a direct link — but only after explicitly asking for and receiving the caller's verbal consent during the call.

No SMS is ever sent to a caller without this consent step. This policy describes exactly how that consent is obtained, what is sent, and how the consent record is stored.

2. The Opt-In Flow

The following sequence occurs on every inbound phone call where an SMS may be sent:

Opting In on the Web

End users may also opt in themselves at kurenai.ai/sms-optin, a public sign-up form that collects their name, mobile number, and the restaurant they are opting in to. Consent there requires actively checking an unchecked box beside the full program disclosure (message types, frequency, "message and data rates may apply", STOP/HELP instructions, and links to this policy, the Privacy Policy, and the Terms of Service). The exact disclosure text shown at the moment of submission is stored verbatim with each record, alongside the timestamp, IP address, and user agent.

Opting In by Text

End users may also opt in by texting the business's number directly. Sending any message to the number — including the keywords START, YES, or SUBSCRIBE — constitutes consent to receive a reply and, for the keywords above, enrollment in the business's transactional messages (reservation confirmations, reminders, and requested links). Upon keyword opt-in, the user receives a confirmation message identifying the program, noting that message and data rates may apply, and explaining how to get help (reply HELP) or opt out (reply STOP).

3. What We Send

Kurenai sends only transactional messages tied to a call the recipient placed to a Kurenai-powered business. Depending on the caller's request and the business's configuration, these may include:

• The business's online ordering or menu link (on request, after consent)
• A private-events or booking link (on request, after consent)
• A reservation or appointment confirmation or reminder for a booking the caller made
• A brief post-call satisfaction survey
• A missed-call reply if the caller could not be connected

Messages are sent from a Twilio-provisioned number registered to the business. Kurenai does not send promotional or marketing SMS campaigns to callers.

Example message:

All messages include opt-out instructions. Callers may reply STOP at any time to be removed from future messages.

4. Consent Records

Every SMS consent event is stored in our database with the following fields:

• Caller phone number — the number that called and consented
• Call SID — Twilio's unique identifier for the call, which ties back to the full call transcript
• SMS type — the category of message sent (e.g., ordering_link)
• Consented at — UTC timestamp of the moment affirmative consent was captured

These records are retained for a minimum of 4 years and are available for audit upon request.

5. Message Frequency & Opt-Out

• Message frequency varies per call — typically one message per call session
• Reply STOP to opt out of future messages at any time
• Reply HELP for assistance
• Message and data rates may apply
• Carriers are not liable for delayed or undelivered messages

6. Regulatory Compliance

This consent flow is designed to comply with:

• TCPA (Telephone Consumer Protection Act) — verbal opt-in obtained prior to each message
• CTIA Messaging Guidelines — clear opt-out instructions included in every message
• Twilio A2P 10DLC requirements — consent collected and logged per carrier standards
• Florida Statute § 934.03 (all-party consent) — where call recording is enabled, callers are audibly informed at the start of the call that it may be recorded, before any conversation takes place

7. Contact

For questions about this policy, consent records, or to request removal from our systems: